Oya Bakery

1. About Us

Welcome to Oya Bakery, where we believe that delicious baked goods bring joy to every occasion. We strive to offer a distinctive selection of baked goods and desserts that combine delicious flavors, quality, and attention to detail, making them part of your most memorable moments.

Through our website, you can browse our products, choose your favorites, and place your orders easily and conveniently. We are committed to providing an enjoyable shopping experience and ensuring customer satisfaction at every step.

Oya Bakery – Adding Sweetness to Your Special Moments.

2. Terms and Conditions

Welcome to the Oya Bakery website, which offers baked goods and desserts in the State of Kuwait. Please read these Terms and Conditions carefully before using our website or placing an order. By using the website or submitting an order, you agree to comply with these Terms and Conditions.

1. Website Usage

The website allows customers to browse available products and order baked goods and desserts according to the services offered. Customers must provide accurate information when placing an order, including their name, phone number, and delivery address.

2. Products and Availability

• All products are subject to actual availability.

• Certain product details, such as appearance, color, or decoration, may vary slightly from the images displayed on the website.

• Product ingredients and decoration may vary depending on the type of item.

• If a product becomes unavailable, the store may contact the customer to suggest a suitable alternative or agree on another solution.

3. Orders and Confirmation

• Customers must review their order details, quantities, and prices before completing the purchase.

• The store may contact customers to confirm order details or request additional information.

• Special or customized orders may require advance notice and additional preparation time.

• Customers are responsible for providing accurate information regarding their orders.

4. Prices and Payments

• All prices are displayed in Kuwaiti Dinars (KWD), unless otherwise stated.

• Delivery fees and any additional charges, where applicable, will be displayed before the order is confirmed.

• Payments must be completed using the payment methods available on the website.

• If a clear pricing error or technical payment issue occurs, the store reserves the right to contact the customer to resolve the matter in accordance with applicable laws.

5. Delivery and Order Collection

• Deliveries are made according to the areas and time slots available on the website.

• Delivery times may vary depending on the customer's location, order size, store workload, and circumstances beyond the store's control.

• Customers must ensure that their delivery address and phone number are correct.

• Customers are responsible for providing clear information to facilitate delivery to the specified location.

• Customers are encouraged to inspect their products upon receipt and report any visible issues as soon as possible.

6. Customized and Pre-Orders

Certain baked goods and desserts, such as custom-designed cakes and special occasion products, may require advance booking and the submission of order details before the requested delivery date.

Customers must review all customized order details, including size, design, flavors, and requested wording, before confirming the order.

7. Food Allergies and Product Ingredients

Some products may contain allergens, including nuts, milk, eggs, wheat, and other ingredients. Customers with food allergies are encouraged to contact the store to inquire about ingredients before placing an order.

Although care is taken when handling ingredients, it may not be possible to guarantee that products are completely free from traces of allergens due to the nature of the preparation environment.

8. Intellectual Property

All images, text, logos, and designs published on the website are owned by the store or used with permission from their respective rights holders. They may not be copied or reused for commercial purposes without prior authorization.

9. Amendments to the Terms and Conditions

The store reserves the right to update these Terms and Conditions when necessary. Any amendments will be published on the website, subject to the laws and regulations applicable in the State of Kuwait.

10. Governing Law

These Terms and Conditions are governed by the laws and regulations applicable in the State of Kuwait. Any disputes shall be handled in accordance with the procedures of the competent legal authorities.

11. Contact Us

For inquiries regarding orders, products, or these Terms and Conditions, please contact us through the contact details provided on our website.

3. Privacy Policy

Oya Bakery respects its customers' privacy and is committed to handling their personal information with care and responsibility. This Privacy Policy explains the types of information that may be collected when customers use our website or place orders, how such information is used, and the measures taken to protect it in accordance with the laws and regulations applicable in the State of Kuwait.

1. Information We Collect

We may collect the following information when customers use our website or place orders:

• Customer name and phone number.

• Delivery address and information required to fulfill orders.

• Order details and purchased products.

• Information necessary to process payments, depending on the payment method used.

• Technical information related to website usage, such as device type and browsing data, where available.

2. How We Use Your Information

We use the information provided by customers for the following purposes:

• Receiving, preparing, and delivering orders.

• Contacting customers regarding their orders or delivery schedules.

• Processing payments and addressing payment-related issues.

• Responding to inquiries and complaints and providing customer support.

• Improving product quality, services, and the user experience.

• Complying with applicable legal and regulatory requirements.

3. Sharing of Information

We may share necessary information with service providers who assist us in delivering our services, such as delivery companies, payment service providers, and technical service providers, to the extent necessary to fulfill orders and operate the website.

We may also disclose information when required by law or in response to a lawful request from a competent authority.

Customers' personal information is not sold to third parties for commercial purposes.

4. Information Security

We take appropriate measures to protect personal information against unauthorized access, use, alteration, or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

5. Cookies

Our website may use cookies or similar technologies to improve the browsing experience, analyze website usage, and enhance our services, depending on the tools enabled.

Customers can manage cookies through their browser settings. However, disabling certain cookies may affect some website functions.

6. Electronic Payments

Payments are processed through the payment methods available on our website. Payment information may be subject to the terms and privacy policies of the relevant payment service provider.

Customers should not share bank card details or passwords through channels that are not specifically designed to handle such information securely.

7. Customer Rights

Customers may request access to, correction of, or deletion of their personal information where such requests are available and permitted under applicable laws, subject to any legal obligations requiring certain information to be retained.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy or for any period required by applicable laws and regulations.

9. External Links

Our website may contain links to external websites or services. Oya Bakery is not responsible for the privacy policies or data protection practices of those external websites.

10. Updates to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our services or applicable legal requirements. Any updated version will be published on our website.

11. Contact Us

For questions or requests concerning privacy or personal information, please contact us through the contact details provided on our website.

4. Return and Exchange Policy

At Oya Bakery, we strive to provide high-quality baked goods and desserts while ensuring customer satisfaction. Due to the nature of food products and their perishable characteristics, returns and exchanges are subject to the following conditions, while respecting customers' rights under the applicable laws of the State of Kuwait.

1. Nature of Food Products

As our products include baked goods, desserts, fresh food items, and products made to order, returns or exchanges may not be available solely because a customer changes their mind after an order has been prepared or delivered, to the extent permitted by law.

This does not affect customers' rights when a product is defective, does not match the order, or presents a concern regarding quality or safety.

2. Incorrect or Incomplete Orders

If a customer receives a product that differs from the item ordered or discovers that an item is missing, they should contact the store as soon as possible, explain the issue, and provide the order number and supporting photographs where necessary.

The store will review the case and determine an appropriate solution, which may include replacing the product, refunding its value, or providing another suitable resolution, depending on the circumstances and applicable laws.

3. Product Quality or Food Safety Issues

If a customer receives a product in an unsuitable condition or identifies a concern regarding its quality or food safety, they should stop consuming the affected product and contact the store immediately.

Customers are requested to provide details of the issue, the order number, and supporting photographs where necessary so that the case can be reviewed and appropriate action can be taken.

4. Customized Products

For products made according to customer specifications, such as occasion cakes or items featuring personalized writing or decorations, customers should confirm all details before placing their orders.

Cancellation or modification may not be possible once preparation has begun due to the nature of these products, subject to any legal rights available to the customer.

5. Order Cancellation

Customers may request cancellation as soon as possible after placing an order. The possibility of cancellation depends on the preparation status, and cancellation may no longer be possible once preparation has begun or the product has been prepared for delivery.

If cancellation is approved and a refund is due, the refund will be processed according to the original payment method and applicable procedures.

6. Refunds

Where a refund is approved, the amount will be returned through an appropriate method based on the payment method used and the procedures of the relevant payment service provider.

The time required for the refunded amount to appear in the customer's account may vary depending on the bank or payment provider.

7. Order Inspection and Reporting Issues

Customers are encouraged to inspect their orders upon receipt whenever possible and report any visible damage or incorrect items as soon as possible.

To help us review a complaint, customers should retain their order details and provide photographs of the affected product where necessary. Each case will be assessed according to its circumstances and the customer's legal rights.

8. How to Submit a Complaint

To submit a complaint regarding a product or order, customers should provide the following information:

• Order number.

• Customer name and phone number.

• A clear description of the issue.

• Photographs of the product, where necessary.

9. Consumer Rights

This policy is applied without limiting any rights granted to customers under applicable consumer protection laws and regulations in the State of Kuwait.

10. Contact Us

For inquiries regarding returns, exchanges, order cancellations, or refunds, please contact us through the contact details provided on our website.